Data analyst / it support

Fortrade Ltd. is officially launching in Morocco – Join a Global Leader in international financial services!

Since 2013, Fortrade has been empowering traders worldwide with cutting-edge platforms and top-notch support. Now, we’re bringing this expertise to Morocco—and we want YOU to be part of this exciting growth!

As a Data Analyst / IT Support Specialist, you will play a key role in supporting Fortrade LTD Morocco’s operations. We are seeking a motivated and detail-oriented professional to strengthen our team. This role combines data analysis with technical IT support, ensuring smooth system performance and providing valuable insights to guide decision-making. The ideal candidate will be both analytical and hands-on, with the ability to identify and resolve issues and deliver effective solutions.

What You’ll Do:
• Diagnose and resolve daily IT issues with an analytical and solution-oriented mindset.
• Provide support for Microsoft OS, Google Workspace, and Microsoft 365 web applications.
• Troubleshoot and maintain telephony systems and softphones (SIP, 3CX, ConTAQt, etc.)
• Perform hardware and software maintenance to ensure smooth operations.
• Restore backups, format OS, and ensure system stability.
• Support CRM usage and resolve related issues.
• Collaborate effectively with team members to provide IT and data-related solutions.
• Assist colleagues across departments with patience and professionalism.
• Create, manage, and analyse Excel reports, formulas, and presentations in PowerPoint.
• Ensure timely resolution of IT requests while suggesting improvements and process optimizations.
• Prepare KPI reports, update scorecards, and support the department manager with required reporting tasks.