MaroCareer
Customer experience specialist – bilingual french/english
Descriptif du poste :
BeLOCUM is an innovative and fast-growing company specializing in managing temporary replacements through an efficient digital platform.
Our priority: delivering an outstanding customer experience, driven by a dedicated team and a stimulating work environment.
As part of our expansion, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team based in Tangier.
If you are service-oriented, fully fluent in French and English, and eager to actively contribute to the continuous improvement of the customer experience, this opportunity is for you.
Your Main Responsibilities :
1. Deliver high-quality customer support
- Respond efficiently to customer inquiries (phone, email, chat) with personalized follow-up.
- Provide tailored solutions while maintaining our quality standards.
- Identify recurring issues and escalate them to help optimize our services.
2. Contribute to improving the user experience
- Suggest improvements to streamline the customer journey.
- Collaborate with internal teams to resolve complex cases.
- Take part in implementing new initiatives to enhance customer satisfaction and loyalty.
3. Manage interactions effectively
- Maintain clear and professional communication with customers and partners.
- Accurately document each interaction and solution provided.
- Meet processing deadlines and ensure impeccable service delivery.
Would you like to grow within a dynamic, people-focused company that values listening, teamwork, and innovation?
Join BeLOCUM and be part of a human and technological journey serving the healthcare sector.
Profil Recherché :
Profile Sought :
We are looking for an experienced professional, passionate about customer relations, and comfortable in a dynamic, fast-evolving environment.
Education & Experience :
- Degree: Associate’s or higher in business, management, communication, or a related field.
- Experience: Minimum of 2 years of proven experience in customer service, support, or client relationship management.
- Languages: Excellent command of both French and English, spoken and written.
Key Skills :
- Outstanding communication skills and strong active listening abilities.
- Proficiency in complaint handling and problem-solving techniques.
- Good knowledge of CRM tools and customer management software.
- Strong customer service mindset and results-oriented approach.
- High organizational skills, attention to detail, and multitasking ability.
- Team player with the ability to collaborate effectively across departments.