MaroCareer
Bilingual customer support representative – (french/english)
Descriptif du poste :
About Us :
BeLOCUM is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment.
As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier.
If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we’d love to hear from you!
Your Role :
As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include:
1. Provide outstanding customer support
- Handle customer inquiries via phone, email, and chat with professionalism and empathy.
- Deliver tailored solutions while respecting our quality standards.
- Track recurring issues and escalate them to improve processes and services.
2. Enhance the customer journey
- Proactively suggest improvements to optimize the user experience.
- Collaborate with internal teams to resolve complex cases efficiently.
- Contribute to new initiatives aimed at increasing satisfaction and loyalty.
3. Manage communications effectively
- Ensure clear, professional, and timely communication with clients and partners.
- Accurately document all interactions and solutions.
- Meet service deadlines and deliver a flawless customer experience.
Profil Recherché :
What We’re Looking For :
We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships.
Qualifications & Experience :
- Degree (Associate’s or higher) in business, management, communication, or related field.
- Minimum 2 years’ proven experience in customer service, support, or client relationship management.
- Fluent in French and English, both written and spoken.
Key Skills :
- Excellent communication and active listening skills.
- Strong problem-solving and complaint-handling abilities.
- Familiarity with CRM systems and customer management tools.
- Customer-focused mindset with a results-driven approach.
- Highly organized, detail-oriented, and capable of multitasking.
- Team player with the ability to work cross-functionally.